Privacy Policy

The data controller of your personal data is Torqentis d.o.o., Radnička cesta 80, 10000 Zagreb, Croatia, OIB: 82349172045. For all data protection inquiries, you can contact us at: info@torqentis.com.

We collect the following categories of personal data: • Data you provide directly: full name, email address, message content through the contact form. • Technical data: IP address, browser type, operating system, access time, pages you visited on our website. • Cookies: data collected through cookies and similar tracking technologies (see our Cookie Policy for more details).

We process your personal data for the following purposes: • Responding to your inquiries via the contact form. • Providing and improving our services. • Website usage analysis to improve user experience. • Fulfilling legal obligations (e.g., accounting, tax obligations). • Protecting our legitimate interests (e.g., fraud prevention).

We process your personal data based on: • Your consent (Art. 6(1)(a) GDPR) — for cookies and marketing communications. • Performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR). • Our legitimate interests (Art. 6(1)(f) GDPR) — for analytics and security. • Legal obligation (Art. 6(1)(c) GDPR) — for tax and accounting purposes.

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected. Contact form data is retained for up to 12 months after processing your request. Technical data is retained for up to 26 months. Accounting data is retained in accordance with legal requirements (up to 11 years).

Under the General Data Protection Regulation (GDPR), you have the following rights: • Right of access to your personal data. • Right to rectification of inaccurate data. • Right to erasure ('right to be forgotten'). • Right to restriction of processing. • Right to data portability. • Right to object to processing. • Right to withdraw consent at any time. To exercise your rights, contact us at info@torqentis.com. You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

We apply appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or alteration. We use SSL encryption for data transmission and regularly conduct security audits of our systems.

We do not sell or rent your personal data to third parties. We may share data with trusted service providers who assist us in our operations (e.g., hosting services, analytical tools), provided that these providers comply with the same data protection standards. Transfer of data outside the European Economic Area (EEA) is only carried out with appropriate safeguards in place.

We reserve the right to amend this Privacy Policy. Any significant changes will be published on this page with the updated date noted. We recommend that you periodically check this page.